Breaking down Barriers

Published by at 03:42pm on 31st Aug 2016. Last modified at 02:33pm on 25th Nov 2016

Anna*, who has been deaf since birth was referred to uby Job Centre Plus. Anna would like a work placement in a retail to get her confidence up, due to her disability Anna also has low confidence using public transport which holds her back from travelling to work.

Anna and her mentor identified an opportunity with the local volunteering service which matches young people with volunteer opportunities. She said she would need help with travel financially and was nervous about the prospect of travelling to the service in Liverpool. Anna didn’t feel confident engaging in conversations about directions to and from places with members of the public because she found people embarrassed that they didn’t know how to communicate with her.

Anna and her mentor carried out ‘travel training’ by showing her how to use google earth and street view in order to rehearse the route and set her mind at ease.

For her first meeting our mentor accompanied Anna but asked her to lead the journey. On the bus journey Anna sat on the right hand side of the bus so she could spot certain landmarks they had identified on street view.

Upon attending her interview Anna met the volunteering team and informed them how she likes to be supported, for example with lip reading, the team needed to ensure they face her, and when she is off site she prefers to communicate via wattsapp rather than phone calls. 

The following day Anna and her mentor reviewed the journey and through the use of the tools available to her Anna revised the journey and then travelled to her placement on time.

Anna has been successful in securing a work placement through the volunteering support and she now travels independently to her placement.