NCS Operations Manager



Responsible To:               Operations Director

Salary range:                    £28685.00 – £32082.00

Hours:                               Full time (37.5 per week) with weekend and evening work

Location:                          Ellesmere Port with regular travel across Cheshire


Job Role

Changing Young Lives/Youth Fed are looking for a Programme Manager to develop and manage the National Citizen Service (NCS) programme across our area in the North West.

The NCS programme is open to young people aged 16-17 with delivery taking part over the summer and autumn.  Delivery phases last 3-4 weeks and consist of a residential phase and social action phase all of which are designed to teach life skill, develop confidence and give something back.

Taking responsibility for all operational aspects of the NCS contract to deliver a safe NCS programme, the NCS Programme Manager will need to work closely with stakeholders to ensure compliance, quality, the achievement of targets and delivery of a positive and memorable experience for all those who take part. It is therefore vital that the successful candidate has experience of operational management and delivery of services for young people as well as being confident in stakeholder management and financial planning.

 Key Accountabilities

  • Lead and manage the development and implementation of the NCS contract from conception through to delivery, ensuring the effective performance of the programme across all Youth Fed areas in accordance with contractual and legal requirements.
  • Be the central contact for the NCS programme, liaising with stakeholders, as required to successfully deliver a quality and safe programme of activity.
  • Manage a team of NCS Programme Coordinators, Seasonal Workers and Volunteers ensuring that staff have the appropriate resources to deliver the programme, support their teams and maximise the retention of NCS participants in line with contract targets.

Key Duties and Responsibilities

 NB: The list of responsibilities is a guide and may include but are not limited to the following. You may be required to undertake such other duties commensurate with the post as and when required

  •  Have operational responsibility for all programme from planning through to delivery, ensuring that Key Performance Indicators are met and reported accurately to the Director of Operations, the Senior Leadership Team and the Board.
  • Act as the safeguarding lead for the NCS programme, being the first point of contact for safeguarding issues, both during and outside of delivery periods. Liaise with the NCS Trust and the Prime Contractor to ensure that safeguarding issues are addressed and escalated appropriately.
  • Ensure the effective promotion of the NCS programme and ensure the very highest possible exposure of the NCS programme.
  • Develop partnerships within Local Authority Education Departments, Youth Support Services to build a network of stakeholders that can support recruitment priorities
  • Represent Youth Fed at inter-agency meetings concerning safeguarding and to produce regular reports that improves the Youth Fed’s approach to safeguarding.
  • Identify and develop systems that will ensure each NCS team reflects the appropriate social mix and participants are retained on the programme and reflect high levels of satisfaction as set out in the NCST payment by results targets
  • Work closely with the Director of Operations and the Director Finance, have operational responsibility for ensuring that financial targets are met and that each phase of the NCS programme is undertaken successfully and to budget.
  • Implementation and effective management of the Youth Fed’s Graduation programme, ensuring that the programme delivers outcomes for young people engaging with the Charity across all of its programmes and projects.
  • Prepare progress & monitoring reports and quality control assessments for the Director of Operations, Chief Executive, Youth Fed board and the Prime Contractor so that progress can be monitored, and changes introduced if the project is not meeting its aims and objectives.

You have a legal duty that gives you responsibility, so far as is reasonably practicable, to ensure that you do not endanger yourself or anyone else by your acts or omissions. In addition, you must cooperate with the charity on health and safety matters and must not interfere or misuse anything provided for health, safety and welfare purposes.

It is the responsibility of employees to apply the Changing Young Lives Equal Opportunities Policy in their own area of responsibility and in their general conduct.

The Changing Young Lives is an equal opportunities employer.

This post is subject to an Enhanced DBS Check.

Please click here to download an application form.

Completed applications should be sent by email to [email protected]

or submitted via post to:

Youth Federation, Unit 20 Rossmore Business Village, Inward Way, Ellesmere Port, Chester, CH65 3EY.

All completed applications should be received by 5pm on 25th July 2019

Interviews will be held on 1st and 2nd August 2019.

Any enquiries regarding this post should be directed to [email protected]

Person Specification

Essential Qualifications 

  • Educated to level 5 or above in a relevant discipline.

Desirable Qualifications

  • A JNC recognised Youth Work qualification
  • Level 3 – LSCB Enhanced Safeguarding training
  • Project Management/ Event Management

Essential Experience 

  • <5 years Management and Leadership
  • Project Management of the minimum £1M projects
  • Strong performance management experience, including the use, interrogation and interpretation of MI and other performance indicators
  • Working with a complex delivery chain
  • Managing and effectively handling safeguarding issues
  • Development of robust improvement or recovery plans
  • Stakeholder Management at a Senior Level
  • Experience of designing, managing & monitoring large scale activity programmes

Desirable Experience

  • Substantial experience managing a wide variety of educational projects and programmes
  • Prior experience of managing NCS or Youth projects
  • Ability to influence a range of stakeholders to achieve positive outcomes for young people

Essential Skills

  • Excellent management skills
  • Excellent communication and interpersonal skills
  • Ability to determine priorities and targets and how to achieve them
  • Resilience, tenacity and strong influencing skills
  • Excellent collaborative worker
  • Self-starter, able to work alone
  • High level ICT skills
  • Understanding of the needs and working practices of differing organisations
  • Excellent project planning and organisational skills
  • Ability to deliver results under pressure
  • Ability to handle conflict positively

Desirable Skills

  • Financial and business skills
  • Excellent interpersonal skills
  • Knowledge of training in the following areas:
    • Health and safety
    • Equal opportunities
    • Safeguarding

Essential Knowledge

  • Understanding of the Third Sector
  • Understanding issues facing young people and projects designed to benefit them
  • Understanding of NCS nationally and the role of the Big Society

Desirable Knowledge 

  • Monitoring and project management systems
  • National Quality standard systems and accreditation

Essential Attitudes

  • Willingness to work unsociable hours, evenings, weekends and residentials away from home as required
  • Commitment to equality of opportunity

Desirable Attitudes

  • Ability to motivate
  • Enthusiastic


  • Car user with access to own car